AN OUNCE OF PREVENTATIVE MAINTENANCE IS WORTH A POUND OF RECOVERING FROM A CRISIS.
How We Care for your Site
ALL plans include weekly reports provide full transparency into updates, uptime, backups, traffic, security, performance and WooCommerce transactions. With our WordPress maintenance plans, you get it all. View a Sample Report
ALL plans we scan core, theme, and plugin files daily to ensure they’re up-to-date and the files match the originals in the WordPress repository. This helps your website run smoothly.
Your website’s backups are saved daily on our secure cloud storage using Amazon S3 infrastructure. If anything happens, we have your core files and database stored remotely for easy access and 1-click restore.
This premium plugin (a $600 value) makes your WordPress site blazingly fast and rank higher on search engines. As part of our Premier and Elite care plans, we’ll add WP Smush Pro to your website and will take care of optimizing, compressing and resizing your images for you without crushing quality.
As part of our Elite and Premier care plans, you’ll get access to Gravity Forms (a $200 value). Build and publish your WordPress forms in just minutes. No drudgery, just quick and easy form-building. Select your fields, configure your options and easily embed forms on your WordPress-powered site using the built-in tools.
Your Elite and Premier Care Plans include FREE access to the Elegant Themes Library. Access to 87 beautiful WordPress Themes (a $249 value), including Divi, the ultimate theme and visual page builder. You’ll get this access as long as you are on the plan.
Just like any software that you have on your computer or phone, WordPress needs to be updated on a regular basis. Updated versions are released frequently. Updating your WordPress site may seem cumbersome, but it’s very important.
Content updates are available with our Premier and Elite plans, we offer Unlimited updates with each package! Our unlimited edits include any changes related to HTML, CSS, PHP, content, images and plugins. Things that are not included are pure design work, building out a new website, or subdomain, etc.
We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.
Our unlimited edits include any changes related to HTML, CSS, PHP, content, images and plugins. Things that are not included are pure design work, building out a new website, or subdomain, etc.
Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours.
The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.
Of course! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Elite Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.
Our team is distributed, meaning we work from around the globe! Our core team is local to the US while some of our employees are international and work remotely. This gives us the ability to provide 24/7 service. If your website crashes at 3am on a Sunday morning, someone on our team will be notified within 1 minute, the issue will be addressed and your site will be back up immediately.
Laura, our CEO and Web Designer for iWeb Interactive is local to Central Minnesota, and leads a very busy schedule. She is happy to speak with you during normal businesses hours upon request.
This varies on the time of day and day of the week, but most tickets are responded to within a few hours to let you know that we’ve received it and are getting to work. The majority of tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of edits or more complex changes. For priority support (most tickets solved within 3-6 hours), feel free to upgrade to our Elite Plan.
We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email.
We can schedule an initial phone call to kick things off if you prefer, however after you’ve signed up we ask that all support goes through email.